Privacybeleid

Last updated: October 9, 2026

Rubber Duck Threads operates this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the 'Services'). Rubber Duck Threads is Powered by Shopify, enabling us to deliver the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another individual, or that can reasonably be linked to you or another individual. Personal information does not include information that has been collected anonymously or de-identified such that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

 

  • Contact Details: including your name, address, billing address, shipping address, phone number, and email address.

     

  • Financial Information: including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.

     

  • Account Information: including your username, password, security questions, preferences, and settings.

  • Transaction Details: including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with Us: including information contained in your correspondence with us, such as inquiries sent to customer support.

  • Device Information: including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information: including details about your interaction with the Services, such as how and when you access or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: including when you create an account, access or use the Services, communicate with us, or otherwise provide your personal information to us;

  • Automatically via the Services: including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies;

     

  • From our service providers: including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;

     

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, customizing, and improving the Services: We use your personal information to deliver the Services, including to fulfill our contract with you, process payments, fulfill orders, remember your preferences and items of interest, send account-related notifications, handle purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable customer reviews, and personalize your shopping experience (such as recommending products related to your purchases). This may include using your personal information to optimize and enhance the Services.

  • Marketing and advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, SMS, or postal mail, and serving you online advertisements for products or Services on our website or third-party platforms, tailored to your past purchases, items added to your cart, and other activities on the Services.

  • Security and fraud prevention: We use your personal information to verify your account, provide a secure payment and checkout experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly advise against sharing your username, password, or access credentials with anyone.

  • Communicating with you: We use your personal information to provide customer support, respond to inquiries, deliver effective Services, and maintain our business relationship with you.

  • Legal reasons: We use your personal information to comply with applicable laws or respond to lawful legal processes, including requests from law enforcement or regulatory authorities, conduct civil discovery, participate in potential or actual litigation or other legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate business purposes subject to this Privacy Policy. These circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT infrastructure, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping);

  • With business and marketing partners to deliver marketing services and advertising. For instance, we use Shopify to support personalized advertising across external platforms based on your activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on your jurisdiction, you may have the right to opt out of the sharing of your information for targeted advertising based on your browsing activity across different merchants and sites. You can exercise your opt-out rights here;

  • When you direct, request, or consent to us sharing certain information with third parties, such as to fulfill shipping or through your use of social media widgets or single sign-on integrations;

  • With our affiliates or otherwise within our corporate group;

  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, warrants, and court orders), to enforce applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

     

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services to deliver and improve the platform. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties located in countries outside your residence, to provide and enhance the Services. Furthermore, to help protect, scale, and improve our business, we utilize enhanced Shopify features that incorporate data derived from your interactions with our store, other merchants, and Shopify. To provide these features, Shopify may process personal data collected from these interactions. In such instances, Shopify acts as an independent data controller, including for handling requests to exercise data privacy rights. For more details on how Shopify processes your personal data and your applicable rights, please review the Shopify Consumer Privacy Policy. Depending on your location, you may exercise certain privacy rights via the Shopify Privacy Portal link.

 

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or operated by us, you should review their respective privacy and security policies, along with their terms and conditions. We make no representations and assume no responsibility for the privacy, security, accuracy, completeness, or reliability of third-party platforms. Information disclosed in public or semi-public areas, including social media platforms, may be viewed by other users of the Services and/or third-party platforms without limitation. Our inclusion of links does not imply endorsement of the content, owners, or operators of such platforms, except as expressly stated.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the legal age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" personal information of individuals under 16 years of age (as defined under applicable laws).

Security and Retention of Your Information

Please note that no security measures are infallible, and we cannot guarantee "perfect security." Furthermore, information transmitted to us over the internet may not be secure during transit. We recommend avoiding insecure communication channels when sharing sensitive or confidential information.

The retention period for your personal information depends on several factors, including maintaining your account, providing Services, fulfilling legal obligations, resolving disputes, and enforcing applicable agreements and policies.

Your Rights and Choices

Depending on your jurisdiction, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only under specific circumstances, and may be restricted as permitted by law:

  • Right to Access / Know: The right to request access to the personal information we hold about you.

  • Right to Deletion: The right to request the deletion of your personal information.

  • Right to Rectification: The right to request the correction of inaccurate personal information we maintain about you.

  • Right to Portability: The right to obtain a copy of your personal data and request its transfer to a third party, subject to certain conditions and exceptions.

  • Right to Opt Out of Sale or Sharing for Targeted Advertising: You may have the right to opt out of the "sale" or "sharing" of your personal information, or the processing of your data for targeted advertising. You can exercise this right here. If you visit our website with the Global Privacy Control (GPC) signal enabled, we will treat this as an automated opt-out request for the device and browser used. Where identifiable, we will also apply this preference to your associated Shopify account. For more information, visit https://globalprivacycontrol.org/. Beyond GPC, we do not respond to other "Do Not Track" browser signals.

  • Managing Communication Preferences: You can unsubscribe from our promotional emails at any time using the unsubscribe link provided in each message. Even after opting out, we may still send non-promotional communications, such as order confirmations and account notices.

You can exercise these rights where indicated within the Services or by reaching out to us using the contact information below. For details regarding Shopify's data processing and your related rights, visit https://privacy.Shopify.com/en.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before fulfilling your request. You may designate an authorized agent to submit requests on your behalf, provided they supply valid proof of authorization, and we may still require direct identity verification from you. We will respond within the timeframes mandated by applicable law.

Complaints

If you have concerns about our data processing practices, please contact us using the information below. Depending on your jurisdiction, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence.

When transferring personal information outside the European Economic Area (EEA) or the United Kingdom (UK), we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement/Addendum, unless the destination country has received an adequacy decision.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational, legal, or regulatory practices. Any updates will be posted on this page with a revised "Last updated" date, alongside any notices required by law.

Contact

If you have questions about our privacy practices, this Privacy Policy, or wish to exercise your statutory rights, please contact us:

Email: support@rubberduckthreads.com